Shipping policy
Shipping Policy - African Live Edge Furniture
At African Live Edge Furniture, we are dedicated to delivering beautiful, handcrafted pieces to your home. Due to the unique nature, size, and weight of our live edge furniture, our shipping process is a bit different from standard e-commerce. Please read the following carefully to understand how we handle shipping.
Shipping Varies by Piece - Please Contact Us for a Quote
Each piece of African Live Edge Furniture is one-of-a-kind, and as such, shipping costs will vary significantly depending on the item's dimensions, weight, and your delivery location.
To ensure you receive the most accurate and competitive shipping quote, we require customers to contact us directly.
When contacting us, please provide:
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The specific piece(s) you are interested in (e.g., "The 109" Leadwood Dining Table" or "SKU: L41-S" if applicable).
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Your full shipping address (including zip code).
Once we receive this information, we will promptly obtain a custom shipping quote for you. We appreciate your understanding that this personalized approach allows us to provide you with the best possible service and ensure the safe delivery of your unique furniture.
Custom Crating for Maximum Protection
To guarantee the utmost protection for your valuable African Live Edge furniture during transit, every piece will be shipped in a custom-built wooden crate. This specialized crating ensures your furniture is securely protected from potential damage during handling and transportation.
Carrier Handling of Product
We take extreme care in packaging your furniture to withstand the rigors of shipping. However, once a piece leaves our workshop and is in the care of the shipping carrier, African Live Edge Furniture is not responsible for any damage incurred due to carrier handling of the product.
Upon delivery, please thoroughly inspect your shipment before signing for it. If you notice any visible damage to the crate or the furniture itself, it is crucial to note this damage on the delivery receipt with the carrier representative present. If possible, take photographs of the damage. This will be essential for filing a claim with the shipping carrier.
Delivery Timeframes
Once your custom crate is prepared and your shipping is arranged, we will provide you with an estimated delivery timeframe and tracking number. Please note that custom crating and freight shipping can take longer than standard parcel services. We will keep you informed throughout the shipping process.
Questions?
We understand you may have questions regarding shipping. Please do not hesitate to contact us at sales@africanliveedge.com or 704-628-8006. We are here to help!