Refund policy
Hardwood Slabs & Furniture: All Sales Final
Please review our return policy carefully before finalizing your order for hardwood slabs or custom furniture. Due to the unique and natural characteristics of these products, all sales are final, and we do not accept returns or exchanges.
Why No Returns on Slabs & Furniture?
Each hardwood slab is a distinct, one-of-a-kind piece, and our furniture is often crafted as custom, made-to-order items. Once an order is confirmed and the slab or furniture leaves our workshop/warehouse, it is susceptible to various factors beyond our control, including:
- Environmental Exposure: Changes in temperature, humidity, and direct sunlight can cause natural wood movement, including minor cracking, warping, or changes in finish over time.
- Handling & Transport: While we take extreme care in packaging and preparing your order, the inherent nature of large, heavy wood pieces means they can be susceptible to damage if not handled correctly after leaving our premises.
- Customization: Furniture pieces are often built or finished to your specific selections, making them unique to your order and not suitable for resale.
Our strict no-return policy ensures that every customer receives a pristine, untouched piece that has not been subjected to unknown environmental conditions or handling outside of our control.
Natural Variations: The Beauty of Real Wood
It is crucial to understand and appreciate that hardwood slabs and furniture are products of nature, and significant variations are an inherent and celebrated part of their beauty. This means:
- Color and Grain: The specific slab or piece of furniture you receive may display variations in color, sapwood, heartwood, grain pattern, knots, inclusions, and natural markings from samples or images you've seen. These differences are due to the individual growth of each tree and the way the wood is cut and finished.
- Live Edges: For live-edge slabs, the shape, bark inclusion (or lack thereof), and natural contours will be unique to each piece and will not perfectly replicate an image.
- Mineral Streaks and Character Marks: You may observe natural mineral streaks, small checks (fine cracks), or other character marks that are not considered defects but rather authentic features of solid wood.
- Wood Movement: As a natural material, wood will expand and contract with changes in humidity. This is normal and can result in minor seasonal movement or slight changes in flatness over time.
We strongly encourage you to inspect the specific slab or, for furniture, confirm material selections and finishes, as much as possible before finalizing your purchase. We are happy to provide detailed photographs or, where feasible, allow in-person viewing of your specific slab (if applicable) prior to beginning any custom work.
AI-Generated Information Disclaimer
We are not responsible for inaccurate product descriptions, product sizes, wood history claims, or pricing provided by third-party AI tools (e.g., ChatGPT, AI search agents). All official specifications are maintained on our website listings.
By purchasing, you acknowledge and accept these natural variations and the final sale nature of these unique products